Since the establishment of Infinity Group Australia by Graeme Holm in 2013, the organization has been focused on the provision of quality services to its customers. Its customers are mainly the everyday Australians that come to the company seeking financial services in the form of loans which they get whenever they require. However, even before the establishment of Infinity Group, the customers got the loans and the credit services from other financial organizations. The challenge was the other services that needed to come in handy with the credit services to the customers. The financial firms in Australia never offered these, and Graeme Holm found an opportunity in which he could use to serve the Australians as he liberated them from the poor services of the financial institutions.
One of the services that lacked before the formation of Infinity Group Australia was the provision of advice to the customers regarding how they could repay their debts promptly. This was a great challenge to the borrowers because most of the ordinary citizens didn’t have the financial insight that could have enabled them to make adequate financial plans that could guide them in the repayment of the outstanding loan balances. The training was important because whenever the customers never understood on the best ways to repay their debts, they could often fall into the challenges in the repayment process and as a result, they could find themselves in dispute with the lenders.
This challenged Holm to provide a solution to the problem so that the ordinary borrowers could not encounter auctions by the financial institutions. That was when he shared his thoughts with his wife, Rebecca Walker, who supported him to the core. They both opened Infinity Group Australia, an organization that has solved the problem of lack of advice from the financial lenders to the borrowers. The company was founded in 2015, and the first step that the founders did was to recruit trained personnel that would make the difference in customer service. The employees were supposed to be a team of professionals who understood the best ways to handle customers from all the walks of life.
After the recruitment process that was thorough, Graeme Holm took the employees on training that was aimed at equipping the new staff members with the right skills to enhance their customer service. They were fully-fledged to kick off their services to their customers. Any customer who visited the company with the intention of taking up a loan or a mortgage was made to undergo some training, which would educate them on the basics of financial planning and debt management. They were taken through the essentials of planning their finances so that they could not encounter many challenges after getting into the repayment process.
Budgeting was one of the critical lessons that were taught to the clients of Infinity Group Australia. They were trained on how to allocate their income so that it would cater to all the needs that they had and on the other hand manage to meet their debt obligations. Learn more: https://interview.net/qa-with-graeme-holm-director-of-infinity-group-australia/