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Satisfaction Among Upscale Hotel Customers

Over the years certain amenities that used to be perks at hotels have grown to become expected by guests, according the 2016 North America Hotel Guest Satisfaction Index Study,SM done by J.D. Power. Perks such as free WiFi, premium bed linens, free parking, and complimentary breakfast have now become standard at many hotels, rather than luxuries. The study found that out of all the reviews left on social media sites, the majority of those reviews left (75%) were positive. Only 13% were negative. In addition, the top hotel brands this year that ranked highest for customer satisfaction were: Ritz-Carlton, Omni Hotels & Resorts, Hilton Garden Inn, Drury Hotels, Wingate by Wyndham, Microtel Inn & Suites by Wyndham, Hyatt House, and Home2 Suites by Hilton.

Terry Baltes is a real estate expert who is the founder and operator one of the premier real estate companies in Dayton, Ohio, Baltes Commercial Realty, Ltd. He began the company in 1977, and has been a key member of the team since day one. Terry founded the company after completing his education in 1972 at the Ohio State University where he graduated with three Bachelor Degrees: Marketing, Finance, and Real Estate. He knew after completing college that starting his own business was the right decision for his future.

Terry Baltes has built Baltes Commercial Realty, Ltd into a successful company that has brought in over three billion dollars in sales and has numerous satisfied clients. The key to the company’s success are the values that Terry has instilled in it since the day he founded it: dedication, focus on action, and place an emphasis on maintaining relationships with the clients. Thanks to Terry’s vision and successful implementation, Baltes Commercial Realty is still going strong after 36 years and Terry shows no signs of slowing down anytime soon.

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