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Online businesses are growing in number every year, and Forbes reports that they create the best opportunity for business success. The problem with starting your own business online is that if you don’t know how to use the marketing and advertising tools on the Internet, your business will not be seen by the public.
In 2011, three Danish businessmen, who were experienced in marketing both online and in brick and mortar companies, founded a high-quality, state-of-the-art marketing agency called White Shark Media or WSM. Located in Miami, Fl, the founders were determined to create a company that excelled in technology and managing accounts but was even stronger in customer service, and that has put WSM at the top.
Today, there are over four billion Internet users and about one-quarter of those are small or medium business owners. This is the population that WSM targets, and their team of 140 tech specialists excel in PPO, SEM, SEO, and Adwords. WSM is one of only 29 Premier Partners with Google Adwords from the U.S., and they are honored to be chosen to be a part of the Adwords Agency because it verifies the excellence of WSM.
WSM offers amazing customer service to all their clients. From the day they formed WSM, Gary Garth, Alexander Nygart, and Andrew Lolt agreed that they would manage White Shark media with strict morals that supported their work mission. They committed to giving 100 percent customer satisfaction to their clients, which meant they would attempt to satisfy every request from their clients.
When a complaint is submitted to the leadership team, WSM handles these comments and suggestions like no other company online. They want to correct the issue both for the customer and also for the improvement of the entire WSM agency.
For example, someone complained that they wanted more direct access to their contact person. Every client gets a contact person with their account, so WSM added local phone service, at no extra charge, to every account. They changed the existing phone service to a direct access line to their contact and added a GoToMeeting once a month for every client.